eecnet.com Contact Details:
Main address: 410 Forest Street F-01752 Marlborough, MA ,
Tel:( 50 8) 22 91 40 0 , Fax:( 50 8) 30 30 57 9 , E-mail: info@eecnet.com
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Emergency Response Procedures

Emergency Response Procedures

800-342-5332888-332-1592


Emergency Procedures:

  1. Dial (800)DIAL-EEC (342-5332)  or (888) 332-1592
  2. State that there is an emergency service situation
  3. Provide the following information:
    • Your name
    • Company name
    • Site address, city, and state
    • The telephone number where you can be reached
    • A brief description of the problem

When EEC’s Customer Care Center answers the call, the service coordinator will manage the response directly and give you an Estimated Time of Arrival (ETA) for the Field Service Technician.
If they are unable to give you an ETA, they will immediately contact an EEC Field Service Technician who will respond to you by telephone within 15 minutes. In the unlikely event that you do not receive a return phone call, follow the escalation procedure as listed in the order below.

Escalation Procedure:

1. Regional Manager Primary # Secondary #
  • Mid-Atlantic (MAR) & Mid-West (MWR)
(215) 378-8382 (215) 962-5837
  • Northeast (NER)
(781) 249-5178 (781) 910-7154
  • Pacific (PAR)
(714) 321-8997 (714) 287-5800
  • Southeast (SER) & Southwest (SWR)
(770) 841-1822 (678) 491-0897
2. Director of Operations – Jim Lundrigan 781) 910-7383
3. President – Mike Kingsley (617) 877-8251
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